Terms of service

All our products are handcrafted with immense love and precision. Our products are 100% true to their pictures and description. Therefore we have a strict NO RETURN/EXCHANGE POLICY.

However, if there is a genuine defect/damage in the received product, a replacement will be offered. 

Please note:  There might be slight variation color tones due to the manual dyeing process , mosltly two sarees in same ombre work are not same due to the manual process.

any bleeding or muddying of colors is not consider as defect in ombre fabric

uneven woven fabric , or extra thread woven in fabric is not count as defect. 

What is defect: Any hole , torn fabric, spot or stain

Products which are on sale are also non-returnable/non-exchangeable.

Any product exchanged once will be considered as customised and not be eligible for further exchange.

 In case of a refund or exchange, a restocking fee will be charged @15% of the MRP of the product.

Since We keep limited inventory and do not have all sizes available,at all times if the request for exchange cannot be processed, the store credit may be provided in accordance with the terms herein.

Store credits issued against refunds will be valid for a period of 12 months from the date of issuance.

A product once delivered cannot be returned or exchanged, unless there is any issue.

VIDEO SHOPPING:

We do not offer exchanges based on personal preferences (like or dislike). However, you can check the product quality through a live video before purchase.

Our Commitment to Product Authenticity

At Kreation by KJ, we pride ourselves on delivering exactly what we showcase. The pictures, videos, and descriptions on our website are true representations of the products we offer.

Policy Statement:

1. Authenticity:

   • We ensure that the items you receive are exactly as depicted in the images, videos, and descriptions provided on our website. 

2. Transparency:

   • All product details, including color, texture, and design, are accurately described. We strive to provide clear and comprehensive information to help you make informed purchasing decisions.

3. No False Expectations:

   • We do not sell expectations; we sell reality. Our goal is to provide a transparent shopping experience where what you see is truly what you get.

4. Customer Satisfaction:

   • Your satisfaction is our priority. If you feel that a product does not match the imagery provided, please contact our customer service team immediately. We are committed to resolving any discrepancies to ensure your satisfaction.

 *How to raise a replacement request in case of a defective piece-

1. Please make an uncut unpacking video of the received parcel. Please ensure you record the parcel from a 360 degree angle and show the sealed packet on the camera along with the printed shipment label. Please proceed to unpack the video and check the product thorougly. In case a defect is noted, please record the same clearly on camera. Please ensure that the video is uncut and shot continuously without any editing whatsoever.

2. NO REPLACEMENT REQUESTS WILL BE ENTERTAINED IN THE ABSENCE OF AN  UNCUT UNPACKING VIDEO.

3. The replacemement request along with the opening video and relevant images of the defect must be raised with our team over Whatsapp/E-mail within 48 hrs of receiving the product post which no further requests will be entertained. Whatsapp- +91-6290656219/E-mail- customersupport@kreationbykj.in

4. Our team will get back to you within 48 hrs of receiving the request. Once the replacement request is approved, please proceed to ship the product back to our warehouse within 48 hrs of approval of request.

Please ensure that the product is unused and returned in its original packaging along with all tags intact. Kreation by KJ reserves the right to refuse a return if the product is shipped without its original tags, packaging and content or if the product is found to be used/worn upon its return. shipping charges for sending the products back has to be borne by the customer.

Fraud Prevention: In accordance with the Seller Protection Act, fraudulent returns are considered a criminal offense. Kreation by KJ reserves the right to pursue legal action against individuals engaged in such practices.

5. On receipt of the returned product, our team will conduct a quality check and proceed to ship the replacement. Kreation. by KJ reserves the right to Refuse a return if the product is found to be used and worn upon its arrival. Please note that the entire process of replacement may take upto 12-15 days. Your cooperation and patience during the same will be highly valued.

We are reachable  via email/phone call/whatsapp  for any further queries regarding the make of our products.

Please Note

We click our photos in natural light and without any filters or effects so that the product depicted on the website is closest to how it looks in reality. However, there are times when the camera lens cannot match the perspective of an eye and thus slight colour difference (5-10%) seen in the product is unavoidable. Some products and colours also tend to look slightly brighter in photos as all screens and devices are calibrated differently and always highlight certain colours more.

SALE: 

There will be no refunds for orders to which any kind of high value discounts were applied.DISCOUNT MORE THAN 5 %} For the purposes of these terms, “discount” includes a sale  discount/offer code or coupon.

CANCELLATION POLICY- 

Please reach out to us at the earliest if you wish to cancel or modify your order/address or contact details. Once shipped, no cancellations or modifications will be possible. On cancellation of order, the amount paid will be returned as store credits.

International Shipping Policy

1. Shipping Charges

Shipping charges for our international customers will be calculated during check out depending on the order value and dimensions of your order

2. Shipping Destinations

We offer international shipping to select countries. The list of eligible shipping destinations may vary and is subject to change without prior notice.

3. Shipping Methods

We utilize various shipping carriers and methods to deliver your order internationally. The available shipping methods, estimated delivery times, and associated costs will be displayed at checkout. Please note that delivery times may vary depending on the destination and customs clearance processes.

4. Customs Duties and Taxes

Customs duties, taxes, and any other fees imposed by the destination country are the sole responsibility of the buyer. By placing an order for international shipping, you acknowledge and agree to comply with all applicable customs regulations and bear all associated costs.

From 1st July 2021, VAT would be applicable on all shipments delivered in EU. The duty and VAT has to be borne by the customers. 

5. Customs Clearance

Customs clearance procedures vary by country and may cause delays in the delivery of your order. We are not responsible for any delays or additional charges incurred due to customs clearance processes.

6. Shipping Restrictions

Certain products may be restricted from international shipping due to regulatory or logistical reasons. We reserve the right to refuse international shipping for any product at our discretion.

7. Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor the status of your shipment. Please note that tracking information may be limited once the package leaves the origin country.

8. Delivery Issues

In the event of delivery issues, including but not limited to lost or damaged shipments, please contact our customer service team immediately for assistance. We will work with the shipping carrier to resolve the issue to the best of our ability.

9. Returns and Exchanges

International orders are subject to our standard return and exchange policy. Please refer to our Return Policy for detailed information on eligibility, process, and conditions.

10. Modification of Terms

We reserve the right to modify, update, or revise this International Shipping Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

11. Contact Us

If you have any questions or concerns regarding our International Shipping Policy, please contact us at HELLO.KREATIONBYKJ@ZOHOMAIL.IN

Contact Number : +91-6290656219

whatsApp: +91-6290656219

By proceeding with an international order, you acknowledge that you have read, understood, and agree to abide by the terms and conditions outlined in this policy