Chandani Collection -Zardosi, Cutdana Work in Luxe Fabrics- kreationbykj

FAQ +

Can I cancel my order?+

Orders cannot be cancelled after shipping.

How can i check the status of my order?+

Please log into your account to check the status of your order.

I have not received my order confirmation, what should i do?+

Sending order confirmations can sometimes take up to 2 hours due to high demand. If you have not received your order confirmation email after 2 hours, please contact us here +91-6290656219

My parcel arrived damaged. What should I do?+

If your parcel arrives damaged, please do not accept the delivery. Take clear photos of the package and contact us immediately for assistance.

I received an incorrect item. What should I do?+

Please share an uncut unboxing video clearly showing the product, order details, and tracking ID within 48 hours of delivery.

How can I track my parcel?+

Tracking details are shared via email and WhatsApp.

How can I track my parcel?+

Once your order is fulfilled, you will receive tracking details via email and WhatsApp. You can also track your order directly on our tracking page.

My order shows delivered but I haven’t received it.+

Please check with neighbors or your local courier office first. If still not found, contact us within 24 hours of delivery status.

How do I track my order?+

Tracking details are shared via email and WhatsApp.

How much does international shipping cost?+

Shipping costs are calculated at checkout based on your destination and order weight.

Will I have to pay customs duties or taxes?+

Yes, international orders may be subject to customs duties, taxes, or import fees. These charges are not included in our prices and are the responsibility of the customer.

International order Custom duty?+

* international shipments, including the United States, please note that custom duties, import taxes, tariffs, or additional charges (if applicable) are not borne by us. These charges, if levied by the destination country’s customs authorities, are the responsibility of the customer.

Will I receive tracking information? +

Yes, once your order ships, you’ll receive a tracking number via email.

Can I return or exchange an international order? +

No. Returns and exchanges are not available for international orders. All international purchases are final.

Can I wear the product and then request an exchange?+

No. Exchanges are strictly accepted only for unused, unworn, and unwashed products. Products that show signs of use, wear, washing, alteration, or damage will not be eligible for exchange. If a used product is returned, no exchange will be issued.

Are customised products eligible for exchange? +

No. Customised or personalized products are not eligible for exchange under any circumstances.

Can i exchange one minute/ Ready to wear saree? +

No. Customised or personalized products are not eligible for exchange under any circumstances.

What is the proccess for an exchange due to defect or wrong product?+

An unboxing video is mandatory to request an exchange for defective or incorrect items.To request an exchange, please contact us on WhatsApp at +91 62906 56219 within 48 hours of delivery. Kindly share your order ID along with the unboxing video clip for verification.

Can I return or exchange my wrong and defective order+

Yes, if the item is defective or if you received the wrong product exchange is available . Returns and refunds are not available.

What is required for an exchange due to defect or wrong product?+

An unboxing video is mandatory to request an exchange for defective or incorrect items. The video must be recorded from the moment the package is opened.

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